Privacy Policy

At Carpet Cleaners Sydney, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you engage with our services.

Information Collection

We collect various types of information to provide and improve our services. The information collected includes:

Personal Identification Information: Name, email address, phone number, and mailing address.
Service Information: Details about the services you have requested or used.
Payment Information: Billing address and payment details necessary for processing transactions.
Usage Data: Information on how you interact with our website and services.

Use of Information

We use the collected information for the following purposes:

To Provide Services: Delivering the carpet cleaning services you have requested.
Customer Support: Addressing your inquiries and resolving any issues.
Improvement of Services: Analyzing usage data to enhance our offerings and user experience.
Communication: Sending updates, promotional materials, and important information related to your account or our services.

Data Protection

Your personal information is secured using industry-standard measures. We implement appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Encryption: All sensitive information is encrypted during transmission and storage.

Access Control: Access to personal information is restricted to authorized personnel only.

Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies help us understand user behavior and improve our services accordingly.

You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our website.

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to external parties except for trusted third parties who assist us in operating our business and providing services to you, provided that these parties agree to keep your information confidential.

Third-Party Service Providers

Payment Processing
Service Coordination
Marketing and Advertising

Your Rights

Under applicable privacy laws, you have the right to:

Access: Obtain a copy of the personal information we hold about you.
Rectification: Request correction of any inaccurate or incomplete information.
Erasure: Request the deletion of your personal information under certain conditions.
Restriction of Processing: Limit the processing of your personal information.
Data Portability: Receive your personal information in a structured, commonly used format.
Object: Object to the processing of your personal information for specific purposes.

To exercise these rights, please contact us using the methods provided in our official communications.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

International Data Transfers

Your personal information may be transferred to and maintained on servers located outside of your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Consent

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.