Terms and Conditions - Carpet Cleaners Sydney

Welcome to Carpet Cleaners Sydney. By availing of our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

Service Agreement

Our professional carpet cleaning services are designed to meet the highest standards of cleanliness and customer satisfaction. By hiring us, you acknowledge and agree to the scope of services provided as outlined below.

Scope of Services

Initial Inspection: We perform a thorough assessment of your carpets to determine the appropriate cleaning method.
Pre-treatment: Application of specialized cleaning agents to address stains and high-traffic areas.
Deep Cleaning: Utilizing advanced equipment to ensure deep penetration and removal of dirt and allergens.
Post-cleaning Inspection: Ensuring the quality of our work meets your expectations.

Pricing and Payment Terms

All prices are quoted based on the size, type, and condition of the carpets to be cleaned. The final price will be confirmed after the initial inspection.

Payment Methods

Cash
Credit/Debit Cards
Bank Transfers

Payment is due upon completion of the service unless otherwise agreed upon in writing. We accept major credit cards and other secure payment methods for your convenience.

Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours notice. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee of up to 50% of the service cost.

Customer Obligations

To ensure the best results, customers are expected to:

Remove fragile or valuable items from the cleaning area.
Inform us of any specific areas of concern or particular stains prior to cleaning.
Acknowledge any pre-existing damage to the carpet to avoid misunderstandings.

Warranty and Liability

We are committed to providing high-quality carpet cleaning services. If you are not satisfied with our work, please notify us within 48 hours so we can address any concerns.

Limitation of Liability

While we strive for excellence, we cannot be held responsible for:

Pre-existing damage to carpets.
Stains that are not removable despite our best efforts.
Damage caused by factors beyond our control, such as severe water damage or infestations.

Our liability is limited to the cost of the service provided.

Health and Safety

We adhere to all industry standards and regulations to ensure the safety of both our staff and clients. Our cleaning agents are eco-friendly and safe for children and pets.

COVID-19 Precautions

In response to the ongoing pandemic, we have implemented enhanced safety measures, including:

Use of personal protective equipment (PPE) by all staff.
Regular disinfection of equipment.
Maintaining social distancing protocols during service visits.

Intellectual Property

All content provided by Carpet Cleaners Sydney, including logos, images, and written material, is the intellectual property of the company and may not be used without explicit permission.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in this region.

Amendments

Carpet Cleaners Sydney reserves the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will continue to be in effect.

Acceptance of Terms

By scheduling and utilizing our carpet cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.